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Our latest AI powered facial recognition system achieves over 95% accuracy in matching faces. The system analyzes multiple facial features and uses advanced algorithms to ensure reliable results. However, accuracy can vary based on image quality, lighting conditions, and angle of the photo.

Most searches complete within 10-30 seconds. The exact time depends on image size, database load, and your subscription tier. Professional and Elite plans receive priority processing, resulting in faster results.

Absolutely. We use industry-standard encryption for all data transfers and storage. Uploaded images are processed securely and are not permanently stored unless you explicitly choose to save your search history. We comply with all relevant data protection regulations.

Yes, you can cancel your subscription at any time with no penalties or fees. Your access will continue until the end of your current billing period, and you can reactivate at any time.

We offer a 30-day money-back guarantee for new subscribers. If you're not satisfied with the service within the first 30 days, we'll provide a full refund.

We support all common image formats including JPEG, PNG, GIF, and WebP. Images can be up to 10MB in size. For best results, we recommend clear, well-lit photos where the face is clearly visible.

Our database is regularly updated with new creator profiles from publicly available sources. We work to ensure all profiles are current and accurate. If you notice any outdated information, please contact us and we'll investigate.

API access is available for Elite plan subscribers. Contact us to discuss your integration needs and we'll provide API documentation and support.

If your search doesn't return results, it could mean the creator isn't in our database yet, or the image quality isn't sufficient for recognition. Try using a clearer, more recent photo, or contact us for assistance.

Batch search capabilities are available for Elite customers. This allows you to process multiple images at once, significantly reducing the time needed for multiple searches.

You can report issues or bugs through our contact form, email support, or directly from your dashboard. We take all reports seriously and work quickly to resolve any problems.

Usage limits depend on your subscription plan. Starter plans include 10 searches per month, Professional plans include 100 searches, and Elite plans offer unlimited searches. Additional searches can be purchased if needed.

Yes, you can change your plan at any time from your account dashboard. Upgrades take effect immediately with prorated billing, while downgrades take effect at the start of your next billing cycle.

We offer a 15% discount for annual subscriptions. When you choose annual billing, you save compared to monthly payments while getting the same great service.

For best results, use clear, high-quality photos with good lighting where the face is facing forward. Avoid heavily filtered images, extreme angles, or photos where the face is partially obscured. The clearer the image, the better our AI can match it.